USING THE SERVICE

Ask Us 24/7 is a virtual chat service that connects people with reference librarians. Ask Us 24/7 is available 24 hours a day, 7 days per week. You will not necessarily be chatting with a librarian in your community or even at your library, but you will be chatting with a reference librarian. The librarian who answers your call will be able to help you with questions about your library chatting with a reference librarian. The librarian who answers your call will be able to help you with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.
 

 

CONNECT NOW

 

 

 

HELP TOPICS

  If this is a NY service, why am I chatting with librarians across the country?

  What is your privacy policy?

  I have a question about my library card from my local public library.

  I was co-browsing with a librarian and I used my back button.

  How come I didn't see the pop-up survey at the end?

  As soon as a librarian acknowledges my call, I get disconnected.

  Can I access the service with a modem?

  What do I do if my browser locks while I'm chatting with a librarian?

  When I go to use the service, I am asked if I want to grant permissions.
 

 

    
   

 

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Networking and Technical Support at the Fulton Public Library provided by the North Country Library System.

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